Frequently Asked Questions

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We accept Visa and Mastercard payments. We also accept payments via PayPal. 

We offer a 30-day return policy for all products purchased from our website. Items must be in new and unused condition with all tags and labels attached. Customers are responsible for the cost of return shipping, and original shipping fees are non-refundable. 

We strive to process and ship all orders within 1-3 business days. Delivery times will vary depending on your location and the shipping method you choose at checkout. 

We offer shipping to Australia and New Zealand.

We strive to process and ship all orders as quickly as possible, so if you need to cancel or change your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order has been processed. 

Shipping costs will vary depending on your location. All Australian orders receive free shipping on orders over $100

Our TUFF COCONUT products are made only with high-quality materials. We strive to give our customer's high quality products for the best value.

Yes, we offer free shipping for orders over $100 and periodically offer promotions throughout the year. Be sure to sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers. 

You can contact us through our website's contact form or email us at sales@tuffcoconut.com.au. We strive to respond to all inquiries within 24 hours. 

Snapback hats have an adjustable snap closure in the back, while fitted hats are sized to fit your head snugly without any adjustable closure. Snapbacks are a more casual style, while fitted hats are often worn for sports or athletic activities. 

We work closely with our design team to create unique, high-quality products that reflect our brand and our commitment to the TUFF COCONUT community. We source the best materials and work with skilled artisans to create products that are both stylish and functional.